FAQ

ORDERS & LEAD TIMES

  • WHEN SHOULD I PLACE MY ORDER?

    We always recommend to order in advance (as soon as you have the pertinent details). 

     

    On average, our orders take 6-8 weeks to design and print. Please note that time frame varies depending on how quickly we receive the wording for your order, how many changes you require to the artwork, the print methods you select, and the complexity of your order.

     

    Please contact us if you have any concerns regarding lead times and timing your order.

  • WHEN SHOULD I SEND MY INVITATIONS?

    Save the Dates should be sent 9-12 months before the day (12 months for a destination wedding).

     

    We recommend sending your wedding invitations 3 months before your wedding day (earlier for a destination wedding or if Save the Dates were not sent).

     

    We also recommend that the "RSVP by" date is at least 6-8 weeks before the wedding to finalize numbers for day-of stationery. 

  • HOW MANY INVITATIONS SHOULD I ORDER?

    We recommend ordering at least 10 extra invitations at the time of making your order. This takes into account any last minute additions to your guest list and allows for photographer/keepsake copies.

     

    Once you have approved your design proof we cannot change the quantity of your order.

  • DO YOU HAVE A MINIMUM ORDER QUANTITY?

    Our minimum order quantity is 50 units. This is to cover labor and material costs involved with each order.

     

    We can print/send a lesser quantity, but the cost will remain the same as it would for 50.

  • WHAT HAPPENS AFTER I PLACE MY ORDER?

    Once we've received your order, you'll be sent a form to specify wording, ink color, and any other custom selections for your order.

     

    Included in your order are three rounds of digital proofs. We will design your first proof exactly as specified by you. You then have two rounds of revisions should you require changes to your design. Please allow up to 5 business days for design proofs and revisions.


    Please note that fonts, layout, and design elements cannot be changed unless otherwise specified or discussed prior to placing your order.

     

    Additional revisions or layout adjustments will be invoiced and charged at $75 per proof.

  • CAN MY ORDER BE RUSHED?

    Please contact us with your deadline if you are in need of a rush order. If we are able to accommodate, a 30% rush order fee will apply. This will be invoiced once we confirm if it is possible.